Terms & Conditions

Triple E Technology reserves the right to refuse to perform services at any time for any reason. The client may cancel scheduled service at any time. However, the client will be liable for any incurred parts/equipment expenses, service call expenses, and/or labor expenses that have been authorized. All terms shall be governed by the laws of the Commonwealth of Pennsylvania.

Service Area

Triple E Technology is based in Perry County, Pennsylvania, and serves Perry, Cumberland, Dauphin, Juniata, Fulton, Franklin, Adams, York, Lancaster, Lebanon, Berks, Schuylkill, Northumberland, Snyder, Union, Mifflin, Centre, Huntingdon, and Blair Counties. Triple E Technology will travel outside of the above counties. Please contact us for details. Triple E Technology can perform some service remotely for convenience.

Estimates

Estimates can be requested by the client. Estimates are not exact quotes and cannot always be used to accurately forecast the cost of a project. Estimates are meant to give ball bark pricing for products and/or services. If more or less parts need replaced, more or less time is used for the repair, or other services are rendered, the invoice for the repair/project will be higher or lower than the estimate. Estimates are produced free of charge however if a site survey or project consultation is needed those services will be billed for.

Labor & Payment

There is a one-hour minimum charge for on-site service. A one half-hour minimum charge is used for remote service or off-site labor. All work is completed on a time and material basis. In rare circumstances projects may be completed on a flat-rate basis (or with negotiated hourly rates) with the rates and scope of work being fully documented beforehand. Service labor is tracked electronically down to the minute and billed accordingly. All clients are required to pay for services rendered upon receipt except for authorized credit customers. Any invoice that is marked “Due on Receipt” is expected to be paid within 5 business days of the invoice date. If an invoice is not paid within the 5 days, the payment is considered late. A fee of 5% of the amount due or $15, whichever is greater, will be added on the 6th day and every month thereafter. Credit customers in good standing will be billed at the end of each month with a 30-day payment period unless otherwise noted. Credit accounts will incur a 5% or $15 (whichever is greater) finance charge/late fee per month after the 30-day payment period. If payments are made to any account with active finance charges/late fees the payment will pay all finance charges/late fees first and then be applied to the oldest invoices. We accept payment via cash, check (only local customers or preauthorization to use check payment), PayPal, online bank payment (ACH), and all major credit/debit cards. There will be a $50 charge on all returned checks. Please be sure to contact us if you have any questions regarding payment.

Emergency Service

Triple E Technology offers 24/7 emergency service. This service is primarily used by our commercial customers, but it is also offered to our residential customers. There are additional fees associated with emergency service. Triple E Technology will make every effort to reach the work location as quickly as possible but cannot guarantee a standard response time. Response time will be discussed when the emergency service call is ordered.

Privacy Policy

Any private information stored on your computer/device or viewed by Triple E Technology during a service period will be held in strict confidentiality unless disclosure is required by law. The information we see and receive will not be given, sold, or used for any purpose other than to provide service to or communicate with the customer. Triple E Technology reserves the right to disclose our client list (Name, location, and service category only. No third-party marketing of any kind). Triple E Technology may record phone calls and in person conversations with the customer or direct affiliates to the customer. We reserve the right to publicly respond to reviews and/or comments directed to or mentioning Triple E Technology. We reserve the right to publicly display project correspondence, project details, and other facts when responding to reviews and/or comments directed to or mentioning Triple E Technology. We do not condone SPAM or send any unsolicited email. We respect your privacy and use the utmost care to protect it.

Refunds, Returns, and Warranty

All claims and returned goods must be accompanied with your invoice. We do not offer cash refunds. Items are not returnable after 30 days. Items returned within 30 days are subject to a 20% restocking fee. Items may be non-returnable if they are open and/or used at the discretion of Triple E Technology. Special order parts are non-returnable.

All work performed by Triple E Technology is guaranteed to be free from workmanship errors for 1-year immediately starting after that specific work was performed. This warranty is a limited warranty. See complete warranty details below:

• Triple E Technology will repair the workmanship error(s) and bear the cost of the labor and part(s)/item(s) when the issue is reported during the specified warranty period and Triple E Technology has reasonable access to the problem for service.
• Triple E Technology reserves to right to refund the original labor charge excluding part(s)/item(s), service call charges, and other project expenses in lieu of repairing the workmanship error(s).
• The warranty period starts immediately after the service labor was completed or billed to the customer, whichever comes first.
• This warranty does not cover failures due to acts of God, electrical surge, age, normal wear and tear, abuse, misuse, neglect, alteration, impact, or accident.
• This warranty does not cover service call charges, shipping fees to or from the customer, emergency service fees, or activation fees.
• The warranty will be voided if a surge protector is not used for devices that plug into and use standard 120-volt power outlets.
• The warranty coverage is limited to 100% of the original purchase price of the project including service labor and part(s)/item(s) sold by Triple E Technology with the warranty in question.
• When a customer supplies any part(s), item(s), equipment, or supplies for a project the entire project is non-warrantable.
• If Triple E Technology accepts a customer supplied part(s), item(s), equipment, or supply(ies) the customer will be liable for extra labor and service call charges if the item(s) is found to be incorrect or damaged in any way. Extra labor may be needed to test the item(s) and/or research compatibility and/or install/de-install the item for inspection and testing. The customer will also be liable for paying for replacement part(s), item(s), equipment, or supply(ies) if Triple E Technology is authorized to complete the job.
• This warranty does not cover personal injury/death, software problems, damage to software, loss of data, or loss of revenue/sales.
• This warranty is only valid for the original purchaser.

If a part(s)/item(s) sold by Triple E Technology includes a warranty, the warranty period and warrantor will be listed on the invoice. Most warranties are supplied by the vendor, manufacturer, or distributor, but some parts/items come with a direct limited warranty from Triple E Technology. If the warranty is from the vendor, manufacturer, or distributor, please refer to their specific warranty information for further details. If the warranty is from Triple E Technology, please see the complete warranty details below:

• Triple E Technology will repair or replace the defective part(s)/item(s) and bear the cost of doing so when the issue is reported during the specified warranty period and Triple E Technology has reasonable access to the problem for service.
• Triple E Technology reserves to right to refund the original warrantied purchase price of the part(s)/item(s) excluding labor, service call charges, and other project expenses in lieu of repairing or replacing the part(s)/item(s).
• The warranty period starts immediately after the part(s)/item(s) was installed or sold to the customer, whichever comes first.
• This warranty does not cover any part(s)/item(s) that fails due to acts of God, electrical surge, age, normal wear and tear, abuse, misuse, neglect, alteration, impact, or accident.
• This warranty does not cover labor expenses for, including but not limited to, testing, diagnostics, de-installation, installation, setup, configuration, or personalization.
• This warranty does not cover service call charges, shipping fees to or from the customer, emergency service fees, or activation fees.
• The warranty will be voided if a surge protector is not used for devices that plug into and use standard 120-volt power outlets.
• The warranty coverage is limited to 100% of the original purchase price of the part(s)/item(s) sold by Triple E Technology with the warranty in question.
• This warranty does not cover personal injury/death, software problems, damage to software, loss of data, or loss of revenue/sales.
• This warranty is only valid for the original purchaser.

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